MP
Michele P

1 reviews | Active since Sept 2018

20 Jul 2023, 11:37

DO NOT USE VODAPAY

If I could give a minus I would. I registered on the Vodapay app and paid monies into my wallet. I then tried to use it but it gave an continious error message. I was then told to load myself as a beneficiary if I want the funds returned. At a cost of R22.50. I then did this on the 16th June and was told it will take 3 to 5 business days to do the refund. It is now nearly a month later and I still have not received the monies. I have been promised about 10 times it will be refered to a manager and nothing happens.

0
Replies (1)
Vodacom
Vodacom's reply20 Jul 2023, 12:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,