DO NOT USE VODACOM ONLINE, REALLY, DON'T.

I was initially very happy with the service that I received from Vodacom Online. The new phone I ordered was delivered on the 16th of March within 2 working days of completing my upgrade with the sales consultant. Unfortunately the handset delivered was faulty. From this point on I have struggled and have been frustrated. Vodacom online informed me that the phone would be collected shortly. This could not have been true because their SOP for collections is 7 to 14 days, I was misled. How can they process an upgrade and deliver a handset in 48hours but take 2 weeks to collect?. If only it did take 2 weeks, It took numerous phone calls and 39 days for Vodacom to collect the handset. Vodacom does not even have drop off centers for customers such as myself to drop off faulty devices. Numerous times I was promised immediate collection and call backs but only after 39 days was the phone collected. This was not the end, because only after collection can the upgrade be reversed. This has been ongoing now for 10 days. I am being charged for the upgrade but I don't have the phone. I am continuously being told the system is at fault meanwhile they are enjoying my money. I'm still waiting :(