Do not use Vodacom online

I received my Samsung Galaxy S6 on Monday 13th. Vodacom did not send the correct sim and I could not use the phone. After a whole day to get through on *** I eventually got hold of some one. They delivered a new Sim on Wednesday 15th. It took me a whole day to try and get hold of some one on *** to activate the line. Only on Friday morning at about 10:00am the line was active. Now the phone battery life is about 10hrs without using the phone. A factory reset was done and the end result was still the same. I have been to Samsung and they recommend that Vodacom replace the Phone after they checked it out and reset the phone. At Samsung Smart Care in Cape Town Century City. Just to note I have purchased a Temperd Glass screen guard and its on the Phone and who will take the R199 loss? I have spoken to Ester on the *** on 19/04/2015 at 11:55 approximately. they are going to send a Newt phone. They will contact me back Monday they said in regards with the screen gaurd.<br> <br> How is Vodacom going to help me? from here on and lets see if they can restore the faith I have had in them for years now<br>