MF
Manche F
1 reviews | Active since Sept 2021
13 Sept 2021, 13:08
DO NOT USE VODACOM INSURANCE!
I have been a customer with Vodacom for several years and have insurance with them for my devices, recently I took my damaged device in for repairs, they gave me a call notifying me that the device repairs have been declined by the insurance due to the sim not being used in that device for the past 45 days,I was not able to take the device in before that and used a temporary phone, the contract is almost at an end and I have been paying insurance from day one but cannot even do a claim when needed, very disappointed in their service, I would recommend that no one gets the Vodacom insurance as it does not give the cover when needed.
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Vodacom's replyOfficial
13 Sept 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Sept 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MF
Manche F's updateReviewer Update
13 Sept 2021, 14:34Dear Vodacom,
I have already been in contact with one of your Insurance consultants and they only advise that the claim will not be accepted due to the circumstances of the phone not being taken for repairs in within the 45 days, I still feel that I have been paying the insurance for nothing and would not recommend anyone else to take your insurance cover due to there always being a reason not to accept the claims, this is not the first issue I have had with your insurance cover.
Regards.
I have already been in contact with one of your Insurance consultants and they only advise that the claim will not be accepted due to the circumstances of the phone not being taken for repairs in within the 45 days, I still feel that I have been paying the insurance for nothing and would not recommend anyone else to take your insurance cover due to there always being a reason not to accept the claims, this is not the first issue I have had with your insurance cover.
Regards.
MF
Manche F's update13 Sept 2021, 14:34
Reviewer Update
Dear Vodacom,
I have already been in contact with one of your Insurance consultants and they only advise that the claim will not be accepted due to the circumstances of the phone not being taken for repairs in within the 45 days, I still feel that I have been paying the insurance for nothing and would not recommend anyone else to take your insurance cover due to there always being a reason not to accept the claims, this is not the first issue I have had with your insurance cover.
Regards.
I have already been in contact with one of your Insurance consultants and they only advise that the claim will not be accepted due to the circumstances of the phone not being taken for repairs in within the 45 days, I still feel that I have been paying the insurance for nothing and would not recommend anyone else to take your insurance cover due to there always being a reason not to accept the claims, this is not the first issue I have had with your insurance cover.
Regards.