Do not use Vodacom for Fibre connections

I wish I could give a minus 5 star rating...

Here is my story: I placed an order for fibre connection. Getting the order placed went well and on Wednesday, 4 March 2020 the team came and install the fibre connection and the modem. We were told that all will be working within 48 hours. All that was left to do was to connect the fibre cable to the Vodacom infrastructure.

Well, that was on 4 March 2020 at 14:00. Today is 20 March 2020, it is now 16 days since the installation, and still nothing is working.

I have phoned the call center almost every day, I asked to speak to a manager. I am told he/she will call me back… Needless to say, they never call back. I have NO HOPE anymore that this will ever be connected.

I then complained here on Hellopeter, and at least I got a response. Twice actually. But as you may guess, no resolution yet, and no feedback from the actual people who must resolve this.

I certainly have NO TRUST in this company anymore.

Look out for an article in the local newspaper, I have an appointment with a journalist for later today. This might get interesting, as I was told that apparently there is already a huge group of Vodacom’s customers in my area who complain about the same thing