tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

14 Feb 2022, 20:09

Do not use vodacom for fiber they do not service you 1 week gone and already no signal and the install was not carried out correctly

The service from vodacom fibre is absolutely disgraceful

We signed up for fibre waiting 21 days for install

Vumatel installed the unit box in our room instead of by our tv

We reported this to Vodacom over a week ago and no response since despite sending pics and video to show the shocking install

We were promised the unit would be moved and nothing has been done

We have only had the fibre line active for less than a week now

AND ALREADY TONIGHT OUR FIBRE IS NOT WORKING AT ALL TO AD INJURY TO INSULT

ITS THE FIRST TIME ITS RAINED SINCE THE INSTALL GIVEN VUMATELS POOR INSTALL IT WOULD NOT BEYOND ONE TO ASSUME THE INSTALL WAS NOT WATER PROOFED CORRECTLY ?

ALL IN ALL BETWEEN VODACOM AND VUMATEL THE SERVICE HAS BEEN NOTHING SHORT OF DISGUSTING

VODACOM IF YOU DO NOT CALL ME REGARDING ALL OF THW ABOVE

NOT ONLY WILL WE CANCEL YOUR CONTRACT AND YOU CAN COME TAKE BACK ALL YOUR EQUIPMENT AT YOUR EXPENSE

WE WILL FURTHER REPORT YOU TO THE CPA OMBUDSMAN AND CONSUMER WATCH ACCORDING

NEVER IN OUR LIVES HAVE BEEN SUBJECT TO SUCH DISGRACEFUL NON EXISTENT SERVICE

0
Replies (3)
Vodacom
Vodacom's reply14 Feb 2022, 21:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Feb 2022, 21:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
tT
tyleradammcdonald T's update15 Feb 2022, 16:42
Reviewer Update
False promises no phone call recieved today as promised

Vodacom is a disgrace