AJ
Afzal J

1 reviews | Active since Feb 2017

14 Oct 2024, 12:42

DO not use Vodacom Fibre they are ****s and ***********

1 star is way to generous for vodacom. I have been trying to activate my fibre line for 3 weeks. I have been promised by various people at the call center that it would be activated and I still have no connection.

I have called them about 8 to 10 times and keep getting told that it has been escalated.

They are ***********5 and provide poor service. I have had my vodacom contract for 10 years and now will look for a new service provider because they clearly dont believe in customer service or support.

They have **** various times on the call and are very frustrating. I would recommend any other service provider as they all seem more keen to assist.

@vodacom, if im lying please give me a call and i will share with you the reference numbers as well as my number which will show you all the various call logged.

0
Replies (1)
Vodacom
Vodacom's reply14 Oct 2024, 14:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team