JW
Jacky W

1 reviews | Active since Mar 2016

23 Aug 2023, 11:51

DO NOT USE VODACOM FIBRE. THEY ARE CON ARTISTS PAY FOR 50MG AND U GET 10MG

my previous post of vodacoms bad service still has not been resolved. they've send me link to do speedtests which i did every 2nd day screenshot and email to them. still no response after the screenshots. I pay for a 50mg line but the speedtests shows less than 15mg. since last year september when i started with them i have had issues. There was issues that my daughter couldnt attend online class. i couldnt work when i was working from home and that caused a massive issue in my job. up to day for instance i worked from home a few days lastweek kalf days wasted no network.. My box have not been moved as i requested since last year. My fibre fees went up 2 months ago but the network still as ****. My last born is matric and cant even check out videos to help with studying and revision and they debit full installment every month. i email and call to log complaints about service and network but no response. Worse ****ed service and company I have ever delt with.

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2023, 12:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
JW
Jacky W's update23 Aug 2023, 12:43
Reviewer Update
i've been told that for so long now and no one ever phones back