JW
Joshua W
1 reviews | Active since Feb 2015
03 Apr 2020, 07:24
DO NOT USE VODACOM FIBRE SERVICES!!!!!!!!
Recently opened a Fibre contract with vodacom as my ISP, 18 days ago now. My line has been down, as per ISP issues 3 times in 18 days. I have had to spend over 250 rand in air time to get hold of support agents. As a conclusion DO NOT use vodacom Fibre services. They are highly unstable and unreliable.
Online support agents also do not let you speak to management.
If anyone is reading this from Vodacom, please look at case number SR*** and contact me on ***.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Apr 2020, 09:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2020, 09:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Joshua W's updateReviewer Update
03 Apr 2020, 14:33Hi there Vodacom.
Since the time you have promised me a call/contact.
I was notified that the incorrect serial and Mac number of my router was included, meaning the initial escalation is now null and void.
I have made a further 3 calls to the support lines with little to no assistance.
Still no call from management.
I regret my decision of chose Vodacom as my ISP.
Since the time you have promised me a call/contact.
I was notified that the incorrect serial and Mac number of my router was included, meaning the initial escalation is now null and void.
I have made a further 3 calls to the support lines with little to no assistance.
Still no call from management.
I regret my decision of chose Vodacom as my ISP.
JW
Joshua W's update03 Apr 2020, 14:33
Reviewer Update
Hi there Vodacom.
Since the time you have promised me a call/contact.
I was notified that the incorrect serial and Mac number of my router was included, meaning the initial escalation is now null and void.
I have made a further 3 calls to the support lines with little to no assistance.
Still no call from management.
I regret my decision of chose Vodacom as my ISP.
Since the time you have promised me a call/contact.
I was notified that the incorrect serial and Mac number of my router was included, meaning the initial escalation is now null and void.
I have made a further 3 calls to the support lines with little to no assistance.
Still no call from management.
I regret my decision of chose Vodacom as my ISP.
JW
Joshua W's updateReviewer Update
05 Apr 2020, 08:524th day and still no internet. No manager call. Nothing.
I have went with 2 days of unpaid work as I'm not able to work without internet.
Vodacom just simply cannot fix my issue.
2 X technicians have been to my premises and they still can't even help.
DO NOT USE VODACOM FIBRE SERVICES.
I have went with 2 days of unpaid work as I'm not able to work without internet.
Vodacom just simply cannot fix my issue.
2 X technicians have been to my premises and they still can't even help.
DO NOT USE VODACOM FIBRE SERVICES.
JW
Joshua W's update05 Apr 2020, 08:52
Reviewer Update
4th day and still no internet. No manager call. Nothing.
I have went with 2 days of unpaid work as I'm not able to work without internet.
Vodacom just simply cannot fix my issue.
2 X technicians have been to my premises and they still can't even help.
DO NOT USE VODACOM FIBRE SERVICES.
I have went with 2 days of unpaid work as I'm not able to work without internet.
Vodacom just simply cannot fix my issue.
2 X technicians have been to my premises and they still can't even help.
DO NOT USE VODACOM FIBRE SERVICES.
JW
Joshua W's updateReviewer Update
06 Apr 2020, 02:325 days and still no internet.
DO I need to cancel this subscription?
DO I need to cancel this subscription?
JW
Joshua W's update06 Apr 2020, 02:32
Reviewer Update
5 days and still no internet.
DO I need to cancel this subscription?
DO I need to cancel this subscription?