DO NOT USE VODACOM FIBRE! ******* TECHNICAL DEPARTMENT

Item: Vodacom
Rating: 1
Author: Busi M

The Vodacom technical department is absolute *******!! All I needed was the activation of an upgraded fibre package and I get given the run around. First they said my ONT board was faulty, then they promised to activate it by the end of the day (friday) then it was 'in 30 minutes' on monday, then the end of the day on monday. Now I must wait for another 2 days for a ticket to be assigned to a technician who might activate the damn thing if he feels like it! I was impressed with the initial service I received with my first line (which was up and running in 2 hours) and now its taking DAYS to assign an activation request?! What's so difficult about activating a ALREADY INSTALLED fibre line? This is just nonsense.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Dec 2022, 07:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Dec 2022, 07:50

Official

Busi M's updateReviewer Update

06 Dec 2022, 13:30

Hi there.

I was assisted by the social media team on Facebook. The fibre line has finally been activated. Still not impressed by Vodacom after being such a long standing customer but very happy with the prompt resolution after reaching out on Facebook.

Thanks.

Busi M's update06 Dec 2022, 13:30

Reviewer Update