QA
Quintus A
1 reviews | Active since Jul 2020
02 May 2021, 07:32
Do not use Vodacom Fibre - It's worse than Rain ISP
The worst experience ever. I have had a horrible experience with Olga Dorasamy who absolutely has no regard for customer service at all.
My internet has been down for 8 days now and nobody has bothered to come back to me with a resolution. I have had many call to the contact centre with absolutely no assistance, but Olga's team is a special kind of ****ty. These people really don't want to work there. There has been no effort to get this matter resolved at all.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 May 2021, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 May 2021, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
QA
Quintus A's updateReviewer Update
04 May 2021, 11:02Hello,
I have still not been assisted with this issue. There is a clown called Jason who has been assigned this query for over a week now and has done nothing on it and when i ask about this i am told the query has been closed.
I have had absolutely no pleasure dealing with you guys. This has been the worst experience ever.
**** you
I have still not been assisted with this issue. There is a clown called Jason who has been assigned this query for over a week now and has done nothing on it and when i ask about this i am told the query has been closed.
I have had absolutely no pleasure dealing with you guys. This has been the worst experience ever.
**** you
QA
Quintus A's update04 May 2021, 11:02
Reviewer Update
Hello,
I have still not been assisted with this issue. There is a clown called Jason who has been assigned this query for over a week now and has done nothing on it and when i ask about this i am told the query has been closed.
I have had absolutely no pleasure dealing with you guys. This has been the worst experience ever.
**** you
I have still not been assisted with this issue. There is a clown called Jason who has been assigned this query for over a week now and has done nothing on it and when i ask about this i am told the query has been closed.
I have had absolutely no pleasure dealing with you guys. This has been the worst experience ever.
**** you
QA
Quintus A's updateReviewer Update
04 May 2021, 14:33After days of ******* and no help, i eventually spoke to a angel called Candice Hindricks. She's the only reason why i will stay with your garbage network. She was so helpful and caring, and although the matter has not yet been resolved, i can say without a speck of doubt in mind that Candice will have this handle because she has gone the xtra mile and beyond to really make me feel important.
All the other clowns in that circus should get fired. especially Jason and that Olga clown. nxa.
All the other clowns in that circus should get fired. especially Jason and that Olga clown. nxa.
QA
Quintus A's update04 May 2021, 14:33
Reviewer Update
After days of ******* and no help, i eventually spoke to a angel called Candice Hindricks. She's the only reason why i will stay with your garbage network. She was so helpful and caring, and although the matter has not yet been resolved, i can say without a speck of doubt in mind that Candice will have this handle because she has gone the xtra mile and beyond to really make me feel important.
All the other clowns in that circus should get fired. especially Jason and that Olga clown. nxa.
All the other clowns in that circus should get fired. especially Jason and that Olga clown. nxa.