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NC
Nicole C

1 reviews | Active since Jun 2022

29 Jun 2022, 10:10

DO NOT USE VODACOM FIBER

I have been without fiber internet for 5 days. I have logged a ticket and called everyday to get feedback. Everyday one of their consultants promise to escalate the matter and provide feedback since then I have received nothing. Yesterday consultant Nceba Mahlutshana promise to call me before end of business but once again I received nothing. The person assigned to my ticket is Ziyanda Xaba. What kind of customer service is this? Vodacom is dropping the ball big time on customer service training for their employees. I have been a Vodacom customer for well over 13 years but I will make sure to take the business of myself and family eles where. I can deal with no internet but bad customer service is where I draw the line.

0
Replies (2)
Vodacom
Vodacom's reply29 Jun 2022, 11:44
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NC
Nicole C's update30 Jun 2022, 10:19
Reviewer Update
****UPDATE*** it’s been 24 hours since my review and Vodacom replying to me via hellopeter. Still no internet, still no resolution, still no feedback. These guys genuinely do not care about customers. STAY FAR AWAY FROM VODACOM FIBER and use another ISP.