Item: Vodacom
Rating: 1
Author: Richard G

Vodacom's replyOfficial

04 May 2022, 09:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 May 2022, 09:01

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

RG

Richard G's updateReviewer Update

04 May 2022, 10:43

I have opened another ticket to cancel my fiber as apparently an email was sent with a link to confirm the cancelation....here is the email you claim has a link that i need to cancel the first time round (nowhere does it state to click the link to complete the cancelation it says Click the link for more information not to confirm cancelation!!! and you expect me to pay yet another months subscription for a service i no longer use i vacated my property 6 weeks ago and you say i still need to give 4 weeks notice again people do not use this Company you have been warned !!!!!!

Dear customer ,

Please note that your service request SR*** has been processed effective 30 April 2022.

Please note that we require a calendar month notice.

Therefore, you will be billed full subscription for the month of April.

Your cancellation order number is/are SO***.
(RG Clearly meaningless number and reference as it never got cancelled)

You will receive confirmation as soon as it has been successfully completed.

(RG notes: I never received any cancelation confirmation after logging a call and being given the above ref number)

Please note that your Vodacom account continues to be payable as usual until your order is completed.

Thank you for your business to date.

Please feel free to contact us should you require anything further.

(RG notes) Where below does it say click the link to complete the cancelation or am i blind ???

For more information on early termination and termination in general please click on the link below:
https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

RG

Richard G's update04 May 2022, 10:43

Reviewer Update

I have opened another ticket to cancel my fiber as apparently an email was sent with a link to confirm the cancelation....here is the email you claim has a link that i need to cancel the first time round (nowhere does it state to click the link to complete the cancelation it says Click the link for more information not to confirm cancelation!!! and you expect me to pay yet another months subscription for a service i no longer use i vacated my property 6 weeks ago and you say i still need to give 4 weeks notice again people do not use this Company you have been warned !!!!!!

Dear customer ,

Please note that your service request SR*** has been processed effective 30 April 2022.

Please note that we require a calendar month notice.

Therefore, you will be billed full subscription for the month of April.

Your cancellation order number is/are SO***.
(RG Clearly meaningless number and reference as it never got cancelled)

You will receive confirmation as soon as it has been successfully completed.

(RG notes: I never received any cancelation confirmation after logging a call and being given the above ref number)

Please note that your Vodacom account continues to be payable as usual until your order is completed.

Thank you for your business to date.

Please feel free to contact us should you require anything further.

(RG notes) Where below does it say click the link to complete the cancelation or am i blind ???

For more information on early termination and termination in general please click on the link below:
https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre

RG

Richard G's updateReviewer Update

04 May 2022, 10:47

Explain to me why i'm being charged for Fiber on my may bill !!!!!!!!

RG

Richard G's update04 May 2022, 10:47

Reviewer Update

Explain to me why i'm being charged for Fiber on my may bill !!!!!!!!

RG

Richard G's updateReviewer Update

06 May 2022, 09:42

and I'm still waiting for a call and or a damn link to cancel my fiber ........Catch a wake up Vodacom !! yet more evidence that you don't give S*&^ or offer any real customer service !!

RG

Richard G's update06 May 2022, 09:42

Reviewer Update

and I'm still waiting for a call and or a damn link to cancel my fiber ........Catch a wake up Vodacom !! yet more evidence that you don't give S*&^ or offer any real customer service !!

RG

Richard G's updateReviewer Update

09 May 2022, 16:22

so i received a new link just now ....... the same useless one as above!!!! and the link is not secure and when i try force connection the page is not available.................................. JUST CANCEL MY F&^%$#@ fiber how difficult can this be !? General Public as you can see this it no so easy to cancel so rather DONT sign up with this **** company

RG

Richard G's update09 May 2022, 16:22

Reviewer Update

so i received a new link just now ....... the same useless one as above!!!! and the link is not secure and when i try force connection the page is not available.................................. JUST CANCEL MY F&^%$#@ fiber how difficult can this be !? General Public as you can see this it no so easy to cancel so rather DONT sign up with this **** company

Do not Use Vodacom Fiber !!