Do not use Vodacom. Ever.

I have a contract with Vodacom unfortunately, yes, I was stupid enough to upgrade with them AGAIN. This means another 2 years of bad service, long ques and dealing with people that really only see you as a number. I received my new phone yesterday with a new smaller sim, all I want to do is use my new phone, but unfortunately I cant because the sim needs to be activated (or so I was told) I called customer care, who then put me through to activation centre, who then put me through to sim swop, who then put me BACK to customer care who then put me BACK to activation, who then put me BACK to sim swop and then it all started again, they then sent me to the beginning - you guessed it, back to customer care. Please someone take me out of theTwilight Zone. So, I went to Vodacom Cape Gate, I stood in a que for 30 minutes before I got SO annoyed and left, walked straight into Virgin Mobile next door and bought a sim card from them in less than 5 minutes which is now what I'm using for my new phone. So basically I'm paying for a contract I cant even use because Vodacom and their entire staff don't know HOW or even WHO and WHICH department can activate a sim, even the activation department.