DO NOT USE VODACOM AS YOUR FIBRE ISP

Very disappointed with vodacom. I would not advice anyone to take the fibre package advertised for R549 with a 10Mbps line. Vodacom do not explain that their package has a Fair Usage Policy. I just received a message that my line speed has been reduced to 2Mbps for the remainder of the month. This is so frustrating especially during the lock down seeing that we have to work from home!!!When sending the quote non of this was explained NOR DID ANY OF THE CONSULTANTS EXPLAIN THIS! I was given no warning either my line was just reduced and now my internet is EXTREMELY SLOW!! Vodacom also promises in their ad that you will receive free ADSL for one month while you wait for the fibre installation, this was not the case and when I raised this issue it was simply ignored. I feel that I made the wrong decision and should have rather used another network provider. Vodacom has provided false and misleading information as well as advertising. Many other fibre service providers such as Level 7 have doubled their customers fibre lines at no additional cost because they do understand that many are working from home. I’ve contacted the call centre and all I was told is that there is nothing they can do and they were very dismissive. The fact that Vodacom is so inconsiderate especially with the current situation in the country shows how much they value their customers #PatheticCustomerService #UnhappyCustomer