DO NOT USE VODACOM
We purchased an upgrade to a Huawei P30 lite. Within the 7 days we wanted to return the phone due to the dual sim functionality not working. The service consultant said we cannot return the phone due to Vodacom not selling dual sim phones and that we had to specify that we want a dual sim phone. WHAT? I am not paying half price why must I be ****** of the functions I need? Why was it not stipulated to us as the consumer? Or stipulated on their website?
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Vodacom's replyOfficial
10 Feb 2020, 08:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply10 Feb 2020, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team