SK
Sibusisiwe K

1 reviews | Active since Jul 2021

04 Nov 2021, 16:28

DO NOT USE VODACOM!!!!!!!!

I have honestly had it with Vodacom fiber department. Getting service from Vodacom has been a pain from day 1. Firstly they took 3 months to install the fiber and i had to call them and begging them everyday for those 3 months. after finally receiving service which was only rendered to me after my complaint here on Hello Peter i was billed in access for the 3 months we had to wait and beg for them to come install the fiber. after that they took an additional month to return my money. The past month we have been having connection problems, i called Vodacom and was told that a new router would be sent out to me because my current one is faulty. i do not for the life of me understand how it could take that long. The other thing is that their call center staff is very rude, I complain because my money is going to waste every month but I'm not getting service the staff will laugh at your grievance and tell you God can sort it out for you while continuing to drop the call. i gave also enquired with them if its a race issue because they state that there is a network frailer in my area but my neighbor who so happens to be white has never received such service. i have a 5 year old son who currently can not go play outside as Vodacom dug a big hole in my yard the day of installation and been promising since March to come and close it I'm so degusted and ****ed off!!!! if you ever need fiber please save you time and money and DO NOT USE VODACOM!!! the rude staff is the icing on the cake, they take their customers as clones

0
Replies (3)
Vodacom
Vodacom's reply05 Nov 2021, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SK
Sibusisiwe K's update05 Nov 2021, 08:33
Reviewer Update
This is what I'm talking about with Vodacom, you guys really do not care about your customers, how can it still take you this long to make contact. I'm still paying for a service that I'm not getting, HOW IS THIS OK?????????????????????????????????????????????
SK
Sibusisiwe K's update11 Nov 2021, 09:14
Reviewer Update
I’m still to receive feed back and my fibre is still not working???? Really it’s been over a week and you can’t even bother to call and give me an update like what the **** kind of clowns do you take is for nx