KR
Karen R

1 reviews | Active since Dec 2016

17 Dec 2016, 19:44

DO NOT USE VODACOM!!!!

<p>Below message was written 9 December 2016 - this matter has yet to be resolved and no one has been in contact with me. I have called so many times (35 in total) that I have been BLOCKED by the cancellations department. No one has yet been able to tell me me what's going on and when It will be resolved.</p> <p> </p> <p>9 December 2016<br />Pathetic customer service from Cancellations <br />by klrykaart 1</p> <p><br />I did an early cancellation on Saturday (paid and signed for) and was told papers will be sent away and it will take 48 hours. We are on day 7 and the contract still hasn't been cancelled. I have called the cancellations department on Wednesday, Thursday and 3 times today. Today's calls alone - First call 25 min, second call 56 min and Third call 20 min. ***!!! You jump at the chance for new business, but when people want to leave you make it nearly impossible.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2016, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,