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Ernest S
1 reviews | Active since Jul 2022
26 Jul 2022, 23:22
Do not use vidacom fibre
Vodacom fibre. We have been reporting our Internet fibre that stops working. We phoned the call centre numerous times to report it and we are put through to someone that has very little knowledge of what they are supposed to do. All the the time we are told the same story, but no answer as to why our Internet keeps going off a couple of times during the day and night. Worst knowledge and service ever. Don't use vidacom fibre
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Replies (3)
Vodacom's replyOfficial
27 Jul 2022, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2022, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ernest S's updateReviewer Update
03 Aug 2022, 11:31Yes, as usual I received a call from someone that has no knowledge of what to do about the problem. Pathetic!!!!
You would expect a large company to employ people that can actually sort the problem out or even get someone with the experience to assist with the problem at hand.
Been trying to sort it out for months now.
You would expect a large company to employ people that can actually sort the problem out or even get someone with the experience to assist with the problem at hand.
Been trying to sort it out for months now.
ES
Ernest S's update03 Aug 2022, 11:31
Reviewer Update
Yes, as usual I received a call from someone that has no knowledge of what to do about the problem. Pathetic!!!!
You would expect a large company to employ people that can actually sort the problem out or even get someone with the experience to assist with the problem at hand.
Been trying to sort it out for months now.
You would expect a large company to employ people that can actually sort the problem out or even get someone with the experience to assist with the problem at hand.
Been trying to sort it out for months now.
ES
Ernest S's updateReviewer Update
16 Aug 2022, 08:42It has been 20 days vodacom, and you still have not managed to resolve the problem.
please think twice befor making use of vodacom fibre.
please think twice befor making use of vodacom fibre.
ES
Ernest S's update16 Aug 2022, 08:42
Reviewer Update
It has been 20 days vodacom, and you still have not managed to resolve the problem.
please think twice befor making use of vodacom fibre.
please think twice befor making use of vodacom fibre.