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Hayley H
1 reviews | Active since May 2021
31 May 2021, 10:50
Do not use this store
I needed to order a tablet for work and couldn't not get hold of the shop nore did the online chat work so I had to resort to their whatsap chat line. They told me they were out of stock and they would ordered it in by tuseday. Latest Thursday. Its now I week later and I have had no response to any messages. I dont know if it's in yet or not and they are blatantly unhelpful regardless of their promises to updat costumers or do simple tasks that they say they would like placing a order. Do not use this store if you can avoid it.
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Replies (2)
Vodacom's replyOfficial
31 May 2021, 12:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2021, 12:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2021, 16:33Dear Hayley Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent a request to the Business Department to assist you with the upgrade.
Alternatively, you may contact Business Sales on *** (free call from Vodacom sim). Regards Vodacom Consumer Website Team
Alternatively, you may contact Business Sales on *** (free call from Vodacom sim). Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2021, 16:33
Official
Dear Hayley Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent a request to the Business Department to assist you with the upgrade.
Alternatively, you may contact Business Sales on *** (free call from Vodacom sim). Regards Vodacom Consumer Website Team
Alternatively, you may contact Business Sales on *** (free call from Vodacom sim). Regards Vodacom Consumer Website Team
Best regards,