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warren A

1 reviews | Active since Dec 2011

24 May 2018, 11:34

Do not Upgrade with Vodacom, rather change network!!

Vodacom upgrade and retentions customer service is the most useless offering!! Full of empty promises, being passed from person to person. Never delivering a service!! We have agreed to a deal over a month ago now, and still no phone delivered! 10 days ago they phoned to say they cannot provide the deal, then after 2 days of back and forth on the phone, they agreed to a similar deal, but now a week later, still no phone!!

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Replies (3)
Vodacom
Vodacom's reply24 May 2018, 13:46
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

wA
warren A's update28 May 2018, 14:47
Reviewer Update
No Surprise!! Vodacom continues to disappoint!! They have now eventually delivered the phone, over a month later; but now are saying its a different package to what was agreed!! I would cancel all my lines if I could!! Do Not use Vodacom if you can help it!! This has to be the worst customer service ever received!!
wA
warren A's update09 Jun 2018, 13:45
Reviewer Update
No surprise!! Vodacom has now overcharged & under delivered!! This is absolutely ridiculous, All that was agreed to telephonically , was not delivered on !! The agreed package of R899 per month which came with an additional 5 gigs of data; was charged at R1299 & only 2 gigs of data!! If this is not corrected & I’m canceling!!!