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JM
Jyothi M

1 reviews | Active since Jun 2018

07 Jun 2018, 15:19

Do not upgrade with Vodacom or use them - Ridiculous service

7 June 2018 15:00

Dear Vodacom, your service is pathetic, kindly listen to my call recording to the upgrade centre at 14:33 made by Zweli. Also take note of what your Teamleader Tertius Fitzgerald said while I was on the line. You are very efficient in debiting my account however you can not deliver on any services you "provide" I will not stop posting your incompetence until this is resolved. I do not appreciate, while holding Tertius say "ai Bra tell her im busy"

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Replies (2)
Vodacom
Vodacom's reply07 Jun 2018, 16:59
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

JM
Jyothi M's update11 Jun 2018, 09:43
Reviewer Update
So you accessed my account 21 times on Friday, I eventually went to a vodacom store and did an upgrade. Since I have done my upgrade there is no sign of any agent contacting me? Did you think I would go away once I got my upgrade? You take exorbitant amounts of money from all vodacom users and you think that you have a right to treat clients poorly. Sorry vodacom, I will continue posting, until I have a written apology from the people invloved. I also want to know what action has been taken. Blaming an Agent for a Team Leaders incompetence is distasteful.