WK
Wanda K

1 reviews | Active since Sept 2019

02 Dec 2020, 20:25

Do not upgrade with Vodacom

Called to cancel contract which expired.

Consultant said that 2 of our contract were due for upgrade. Promised with a voucher we could use at a few places.

A month ago now. I have called 28 times. I still do not have my voucher.

7 times it was promised he would call me back. Yesterday he did and promised to have it sorted by COB.

Called 12 times again today. 2 times again I was promised he would call me.

I am still waiting

Bottom line do not upgrade with Vodacom.

They do not give what they promise. And then you cannot get hold of the person who promised it in the 1st place.

We have 6 contracts with then. Will not renew when they lapse!!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2020, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team