RR
Renee R

1 reviews | Active since Dec 2014

23 May 2018, 08:52

Do not upgrade online it is much more hassles

I will not try and upgrade again online. After promising "next day delivery" it is 3 days and 3 calls later and my order is not even yet confirmed. Vodacom cannot generate a sms that must be sent for me to confirm the order in 3 days!

0
Replies (3)
Vodacom
Vodacom's reply23 May 2018, 08:53
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

RR
Renee R's update23 May 2018, 08:59
Reviewer Update
I have been speaking to consultants for 2 days without any progress. This response does not help
Vodacom
Vodacom's reply31 May 2018, 13:27
Official

Dear Renee

Kindly be advised our record reflects that your device has been successfully delivered.

May you have a pleasant day further!

Regards,

Vodacom Consumer Website Team