1 reviews | Active since Aug 2022
DO NOT UPGRADE ONLINE - GO TO A STORE!
On Friday I tried to renew in store, but they did not have stock of the phone I wanted. Since Vodacom's web site promises next day deliveries for on-line orders, I decided to do that instead. I filled in the on-line forms, and right at it said there was an internal error, and offered me an option to have them call back within 24 hours. I selected that option, and received an SMS and Email saying they would contact me within 24 hours. Instead they called back 3 days later, on Monday morning. I then went through the upgrade process telepathically. Right at the end, after going through the entire process, they say 'Your package will be delivered in 4-5 days.' (Completely ignoring the fact that the web site says next day deliveries.) Now, 5 days later, I am sitting with a barely usable broken phone, and my new phone HAS NOT EVEN BEEN DISPATCHED YET! The online process is full of lies and deception. DO NOT UPGRADE ONLINE - GO TO A STORE!
"Next day delivery
- Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order.
- Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.
- The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.
- Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order"
The call ended at 11:39 on Monday morning, and the operator confirmed stock. According to the terms and conditions of the contact we entered into, Vodacom was obliged to deliver the package on Tuesday.
"Next day delivery
- Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order.
- Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. For purposes of clarity any order for Goods placed on a Friday will be delivered on the following Monday, provided the Monday is not a public holiday. Any order for Goods placed a Day before a public holiday will be delivered on the next business Day.
- The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas.
- Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order"
The call ended at 11:39 on Monday morning, and the operator confirmed stock. According to the terms and conditions of the contact we entered into, Vodacom was obliged to deliver the package on Tuesday.