DO NOT UPGRADE ONLINE

I am trying to move from another service provider to Vodacom, so I tried doing an online upgrade. After thinking the phone would be here the next day, it has been more than a week of constant phone calls to Vodacom (never receiving any feedback or phone calls from them) trying to find out what's going on. Apparently the confirmations department will phone me "hopefully" by the end of this week, but perhaps Monday. It is absolutely ridiculous that it takes almost two weeks to confirm an online order.

Seriously reconsidering the move from my current service provider. If they treat new/potential customers this way, how bad is the service that existing customers receive?