DO NOT UPGRADE on vodacom's website. Vodacom sent me a parcel containing no upgrade moble phone

<p>I upgraded my contract on the Vodacom website on the evening of 8th May 2017.</p> <p> </p> <p>Last week, I had to phone RAM hand-to-hand couriers in order to ascertain why the parcel was not delivered. </p> <p> </p> <p>I only received my delivery today, the 15th May 2017 due to an address incompatibility. </p> <p> </p> <p>Then , I discovered that there was no phone in the box. All I found was a vodacom booklet, an online education voucher and packaging.</p> <p> </p> <p>I phoned vodacom to advise them that the upgrade phone was not in the delivered parcel. </p> <p> </p> <p>I was then advised that RAM couriers will collect the delivered parcel and thatdue to a system error, I will have to re-process my online upgrade.</p> <p> </p> <p>This is a complete waste of my time and I should have simply gone to a vodacom store to upgrade my contract.</p> <p> </p> <p>I do not understand why I had to phone the courier o ascertain the reason for the delay and then to find out that vodacom messed up.</p> <p> </p> <p>Vodacom's website and app is a joke.</p> <p> </p>