Do not try to upgrade online with Vodacom

So my wife's contract expires and she can upgrade. We go online, select a phone and plan and press \Upgrade online now\". We get redirected to another page that says an agent will call you within 24-hours. Did I misunderstand the \"Upgrade ONLINE now\"? Well, we are exited so let us call the Call Centre! - Fault!!!!<br> Lize: \"Sir, your account was upgraded to the new C3D system and we have not had training on it yet. It will be easier to go to a store to get assistance\". I ask to speak to the supervisor and unfortunately get cut off.<br> I call again... Celeste: \"The supervisor is NOT available but you can call the upgrades department which is unfortunately only open until 18:00 while the new contract department is open until 24:00. You are welcome to call them at 07:30 tomorrow.\" (If I had time during the day why would I be trying to upgrade online at 19:45?)<br> <br> Bottom line - Vodacom would like to have new clients - Existing clients kindly wait while we waste your time!!<br> And their call centre do not have an available supervisor!<br> Reference R9A6LD"