Do not trust what VODACOM promises you.

<p>On the 5th of May I went online Vodacom and did an upgrade. </p> <p>I did receive an SMS that advised me that an consultant will contact me</p> <p>A consultant contacted me and told me not to worry about the online order and took my order/upgrade telephonically. </p> <p>She advised me that there ios a problem with the availability of the handset and that will only be available in 2 weeks time</p> <p>Then, unexpected suddenly a knock on my door 2 days later, RAM delivery company with a parcel. </p> <p>I signed for parcel and was very impressed.</p> <p>Opened the parcel and inside only a sim card and voucher. </p> <p>I then phoned in and consultant told me that there was an error on their side and that my new device will be delivered in the next few days</p> <p>Promises made did not reliase.Sadly that did not happen.</p> <p>Then phoned in again spoke to another consultant that told me that the Sim card and voucher that was sent to me will be picked up and cancelled.</p> <p>A week went by no pick up made.</p> <p>24/05. Then phoned in again, promises made by Londi the consultant this time.</p> <p>Sim card will be picked up before Friday the 26th of May</p> <p>Promised never reliased</p> <p>Phoned in again 26th told her that her promise never reliased. </p> <p>Promised again that that Sim card will be picked up and told me she will copy me on e-mail sent to RAM couriers.</p> <p>Never received e-mail, promises not kept</p> <p>Spoke to Nombelelo on the 30th as Londi not at work. Promised that she will take charge of the sitiuation and will contact me this morning. </p> <p>Promise never reliased, Phoned in again today, Nombelelo not at work today, </p> <p>Spoke to another consultant Shadina today 31st May, she promised that supervisor will call me back in few minutes, promise never reliased</p> <p>Do not trust what VODACOM promises you and do not upgrade online or via phone, promises made by them are not kept and this is the worst service ever received from a company. I rate them a stinking " 0 "</p> <p> </p> <p> </p>