M
Michael
1 reviews | Active since Jun 2023
21 Dec 2025, 08:06
Do not trust vodacom's coverage map!
Vodacom's map shows that our area has LTE coverage in full however there is nothing. When contacting Vodacom they register a call on their system and you receive a reference number. Then they try to call you ... which is not possible due to no signal.... and after they try they just assume the problem is solved and close the issue. Do not trust their map at all make sure in person there is signal!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Dec 2025, 14:06Dear Michael,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2025, 14:06
Official
Dear Michael,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
M
Michael's updateReviewer Update
02 Jan 2026, 18:44Good day Vodacom.
We received the following message...
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
The problem has not been resolved yet how can it be closed then?
Our whole community is sitting with no signal at all.
It seems to me like Vodacom does not want to assist the rural areas with propper signal.
Please send someone to our area to come and see for themselves. We have no signal and that in its3lf is a major risk for all of us living here.
The worst part is that your map shows we have LTE coverage.
We received the following message...
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
The problem has not been resolved yet how can it be closed then?
Our whole community is sitting with no signal at all.
It seems to me like Vodacom does not want to assist the rural areas with propper signal.
Please send someone to our area to come and see for themselves. We have no signal and that in its3lf is a major risk for all of us living here.
The worst part is that your map shows we have LTE coverage.
M
Michael's update02 Jan 2026, 18:44
Reviewer Update
Good day Vodacom.
We received the following message...
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
The problem has not been resolved yet how can it be closed then?
Our whole community is sitting with no signal at all.
It seems to me like Vodacom does not want to assist the rural areas with propper signal.
Please send someone to our area to come and see for themselves. We have no signal and that in its3lf is a major risk for all of us living here.
The worst part is that your map shows we have LTE coverage.
We received the following message...
Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
The problem has not been resolved yet how can it be closed then?
Our whole community is sitting with no signal at all.
It seems to me like Vodacom does not want to assist the rural areas with propper signal.
Please send someone to our area to come and see for themselves. We have no signal and that in its3lf is a major risk for all of us living here.
The worst part is that your map shows we have LTE coverage.
Vodacom's replyOfficial
03 Jan 2026, 07:37Dear Michael We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2026, 07:37
Official
Dear Michael We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,