Do not trust Vodacom if you're an international traveler (Roaming Fail)

If you are a frequent international traveler like myself, you should absolutely not trust Vodacom. I went to London, having been confirmed on the line to a Vodacom Consultant that my roaming was active, and when I landed I was offline. I emailed them and was told that I should first transfer R5,000 using my vodacom account number as reference. I am on a premium contract with them and have never missed a payment ever, and I had also confirmed that I understand the risks of data roaming and I accept that risk.

This is further frustrating because I was in Dublin 3 weeks prior and I activated my roaming whilst out of country through the very same email channel and there was no problem, and no request for money. Apparently they reserve the right to do this any time and for no reason at all...

I will leave Vodacom as soon as my contract matures, I cannot afford to be offline every time I step outside of the country. Vodacom roaming is simply a FAIL