Do not trust the Vodabucks team

I placed an order on 11/10/204 using my 800 vodabucks to buy a Disney frozen Single microphone karaoke stand for my granddaughter's birthday. I received a COMPLETELY different item (Disney frozen star microphone stand karaoke, not what I ordered or wanted) within a few days. I immediately called them and they apologised and said they would collect the incorrect item and send the correct item within 5-7 days. The very next day they came to collect the incorrect item, and until today I have still not received the correct item. I called, sent messages to Vodabuks/Vodapay on social media, day after day after day with being ignored and no luck. I eventually contacted Vodacom on Twitter and they promised to escalate the problem. By the time my granddaughters birthday came which was on 15/11/2024, more than a month had passed with no replacement sent. Yet they were quick to collect the incorrect product within 24 hours. Eventually they refunded me my 800 vodabucks but sadly my granddaughter who turned 5 did not receive her present and I feel like the worst grandmother on earth as she knew what I had ordered as she chose it. This is totally unacceptable. What must I do with the vodabucks AFTER her birthday plus the store has absolute useless junk items for children, so I could not even use the vodabucks for something else and at least get her a present. I have been with Vodacom since I can remember (I am sure its about 20 years now) I have 2 contracts and have never missed a payment and this is the thanks I get for my loyalty!!!!!!