DO NOT TRUST MONEY-GRABBING VODACOM

Towards the end of last year my wife and I renewed our contracts, both of which are in my name, with Vodacom for a further two years. At the beginning of April 2019, less than six months into the new contracts, Vodacom decided to increase its rental and subscription charges by over 3%. The discounts that we had been given were NOT increased.

I was told by a consultant at Vodacom’s call centre that Vodacom’s contracts allowed it to increase its charges at any time. I was also told that Vodacom had sent us SMS’s advising us of the proposed increases. My contract was renewed by telephone and I have never been given a contract. My wife renewed her contract in a Vodacom store and cannot remember seeing a contract. Neither my wife nor I have received any SMS’s from Vodacom about rental and subscription increases.

I cannot trust an organisation that sells two year contracts and then within six months increases the charges, especially as customers are given little opportunity to read the terms of the contacts. This mistrust is aggravated when the organisation tells its consultants to lie to customers about SMS’s.

I also find Vodacom pathetic as it is too greedy to absorb a relatively small increase.

Clearly Vodacom is not interested in long-term relationships with its customers, as demonstrated by its standard response to reviews on “Hellopeter.com”.