FM
Felicia M
1 reviews | Active since Nov 2019
27 Sept 2022, 15:08
DO NOT trust a word.
I wish I can give less than 1 star. Vodacom rewards departement are a bunch of *****. They sweet talk you into staying with them. We wanted a month to month contract (sim only ) that we can upgrade anytime. Well after a year we tried and guess what? They ****. We have to wait a whole 12 months before we can upgrade.
Thanks Vodacom, you guys are the f_cking worst. I will take this further until you give me what you promised.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
28 Sept 2022, 08:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2022, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Sept 2022, 10:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we amended the term date of your contract. As advised your upgrade date is now 13/06/2022 and you may visit the store to process your upgrade with a device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we amended the term date of your contract. As advised your upgrade date is now 13/06/2022 and you may visit the store to process your upgrade with a device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2022, 10:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we amended the term date of your contract. As advised your upgrade date is now 13/06/2022 and you may visit the store to process your upgrade with a device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we amended the term date of your contract. As advised your upgrade date is now 13/06/2022 and you may visit the store to process your upgrade with a device.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,