DO NOT TAKE PRIME VIDEO THROUGH VODACOM

I received a year's Free subscription to Prime Video Mobile wit Vodacom Rewards which was nice. However when I wanted to upgrade my Prime Video package to the full package that is where my day went to hell. I went through 5 different departments and 20 different people who in their word "does not have the skill & expertise" to assist me. All I wanted was to cancel the reward so that I am able to register my Prime on my name and not through Vodacom. 5 hours with different Vodacom service personnel and 4 different "chats" through the VodaPay app and nothing.

Nobody is "skilled" enough to do that. So if you want to have the full Prime Video (that is the same price as the Prime Video Mobile that you can get through a Vodacom subscription by the way) do not take it through Vodacom.

Prime Video and Amazon can not assist you in upgrading your package as your subscription is through a Third Party (Vodacom) and the Vodacom personnel does not have the expertise and skill to assist you.

So there you are stuck in a Prime Mobile package you are unable to upgrade without changing your phone number and email address as that is registered with your Vodacom number.