PT
Paula T
1 reviews | Active since May 2020
25 Nov 2020, 15:18
DO NOT TAKE OUT VODACOM CONTRACTS!
OMG. This is the WORST experience. Received a telesales call regarding a add on contract that comes with a Mecer Laptop/tablet. Received it. It's great! EXCEPT the fact that you have to personally Buy a R4000 Microsoft activation code to actually USE the damn thing. This was NOT stated, otherwise I would have NEVER taken the contract. I have requested the call recording which YOU state is available upon request and YOU, Vodacom REFUSE to give it to ME?!?! ***????!! So Vodacom... Once all my contracts expire. I will personally make sure that every single person in my family also cancels and give You, lovely Vodacom, a big F@%K YOU!!!
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Replies (3)
Vodacom's replyOfficial
25 Nov 2020, 20:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2020, 20:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Nov 2020, 20:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2020, 20:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Dec 2020, 15:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted and provided feedback with regards to your query. Regards Consumer Website Team
Vodacom's reply02 Dec 2020, 15:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted and provided feedback with regards to your query. Regards Consumer Website Team