CF
Craig F

1 reviews | Active since Jul 2026

06 Sept 2023, 10:15

DO NOT TAKE OUT FIBRE WITH VODACOM!!!! YOU WILL REGRET IT!!!

Second time I am writing a review about Vodacom's pathetic fibre. Everytime there's load shedding I lose connectivity. I can't watch TV, as there is no internet. I have an inverter but it defeats the purpose as Vodacom's fibre keeps going out when there's load shedding. They have a standard reply to HelloPeter, a consultant will contact you. No consultant bothers to contact you. You as the customer has to keep on calling, and calling and speaking to different consultants. Now I sit and wait for assistance cause now they apparently looking for a technician to solve my problem after I had to call another 3 times. I have to just sit and wait until they find this technician. DO NOT TAKE OUT FIBRE WITH VODACOM!!! You will regret it!!!!

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2023, 12:04
Official
  Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team