DO NOT TAKE OUT CELLPHONE INSURANCE WITH VODACOM!!!! You will be purposely billed extra every month !!!!

Under no circumstances, Do not take out a cellphone insurance with Vodacom!!!!!!!

This is probably my 100th compliant with Vodacom. To say that being their client is a nightmare is an understatement. It’s really sad to witness how Vodacom has went down the drain from servicing to making money from their clients. First I had a problem where I took out cellphone insurance only to find after a month that not only was I not covered but they used the incorrect details on my insurance policy. I never got any apology and was basically told to cancel and move on.

My current issue is being billed R1606 instead of the normal monthly R750. I have a service request that am still waiting feedback on ref number ***. When I took out the contract I specifically told the consultant I want a top up and not open line. I took the initiative to further call the Vodacom customer service department to ensure that this is done and guess what? It was never done. I called again over 4 times and they ensured that my limit is 0 and I should not be overcharged more than my monthly contract premium agreement. I wake up today morning and again they have put me back on open line. I Track next months bill and it has went up again. At this point, my only way out is to make means to get R11000 and settle Vodacom in full so I can part ways with them. This is a nightmare of a company to take out a contract with. Absolutely disgusting at how they don’t care about their clients anymore. All they do is make money and nothing less.