JS
J S

1 reviews | Active since Sept 2016

06 Mar 2018, 12:02

Do not take out a Vodacom contract!

I cancelled my contract with Vodacom last year around August, there was an amount of R174 outstanding. This was paid up but in 4 months time they added R100 'interest' , which I refuse to pay. Every second day a consultant phones me to get this money. They are *********** and do not update their system and records. I am in the process of changing my service provider

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Replies (2)
Vodacom
Vodacom's reply06 Mar 2018, 12:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 08:23
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS