PM
Pulane M
1 reviews | Active since Jul 2016
14 May 2020, 10:20
Do not take a Vodacom contract
Tried cancelling my contract with Vodacom, and I was downgraded to a package I was not aware of (This is a couple of months pending transaction). Now I need to pay money for a service I don't use, on a number I don't even have anymore. I don't recommend anyone use this network. Poor service and it's expensive for nothing
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 May 2020, 10:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2020, 10:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PM
Pulane M's updateReviewer Update
14 May 2020, 10:28Are you sure you can help here? I have been given the run around for a months now, and your agents sound lost or even more confused than me who is suppose to pay. You provide a low rated service at a high price! You can't even get something so basic right
PM
Pulane M's update14 May 2020, 10:28
Reviewer Update
Are you sure you can help here? I have been given the run around for a months now, and your agents sound lost or even more confused than me who is suppose to pay. You provide a low rated service at a high price! You can't even get something so basic right
Vodacom's replyOfficial
14 May 2020, 14:09Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2020, 14:09
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and advised accordingly.
Regards,
Vodacom Consumer Website Team
Best regards,