AS
Alec S

1 reviews | Active since May 2014

25 Jan 2021, 08:21

DO NOT TAKE A CONTRACT WITH VODACOM. DO TELL ME I DID'NT WARN YOU!

Last week i wrote about how difficult it was to cancel a contract with Vodacom. My contract end date was 29/11/2020. I started as early as Sept 2020 to alert Vodacom about my intention to cancel contract. A response was sent that Vodacom will get an agent to call me. NOBODY CALLED! One agent took my cell number to call me back within 3 days - He did not either. I am sure the my CONTRACT IS STILL NOT CANCELLED - and I am being debited for the instalment monthly! POOR CUSTOMER CARE. I would advise all South Africans - DO BUY A CONTRACT FROM VODACOM - This company has deteriorated very very badly

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2021, 10:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team