Do not Subscribe to Vodacom or move to another Telco ASAP!!!

Bottom Line: DO NOT join Vodacom if you are considering it and if you are a subscriber, seriously consider moving you subscription elsewhere, they are a dishonest organization and will rip you off for every penny possible. Here is my most recent story and interaction with Vodacom:

I've been trying to get a line cancelled with Vodacom since the 13-07-2020. I even received SMS confirmation that the line was cancelled on that date with the reference number ***.

Received a statement on 11-08-2020 to see that the line was still active, called vodacom and spoke to Annelee between 11:30 and 11:45 on the same day, she advised that the initial cancellation was cancelled on the system and was not processed even though I gave no instruction to do so. She advised that she then processed the cancellation and an escalation was logged for a credit to be processed and I would receive feedback in 72hrs. Never received Feedback.

Called Vodacom again on the 17-08-2020, Spoke to Ann at 12:08 in the cancellations team, she advised that she could not assist me as the billing team or customer care would need to assist as their was a credit/refund due.

I spoke to Nomsa in Customer Care on 17-08-2020 at 12:22 who advised that a request has been logged to refund amount or cancel debit order, reference number ***.

08-09-2020, received new statement and lo and behold the line is still no cancelled and Vodacom continues to ***** money from me. spoke to Cindy at 9am and issue has been escalated once again, Cindy took my contact number and promised to call me back with an update the next day (09-09-2020). reference number for call: *** - No Call back received.

- 14-09-2020, called again and spoke to Ricardo between 12:30 and 13:00, el_moodr001 (user id provided as a reference for the call), Ricardo has promised to take ownership of the issue and promised to call me back on a number I provided to him hopefully by the end of the day. He advised that the issue would be escalated once again (sigh) and that he would definitely resolve the issue.

At this point, it is all empty promises and I am now waiting to hear back once more and hoping the line get cancelled for good and I am refunded the ****** monies.