DO NOT ***** FROM YOUR CLIENTS

I’ve been a Vodacom customer for years, and I am so disappointed, angry and frustrated regarding the recent experience received from Vodacom. I took a Vodacom Nandos advance voucher on the 17th of Jan 2022, and which Vodacom took their payment on 3rd of Feb 2022. And later on the 25th of Feb 2022 they took another amount which I do not understand why because the payment was already made on the 3rd of Feb. No one is able to help me to get my money back, it’s been 3 weeks now. 1. There was a lady I spoke to by name of Fredda at Vodacom, she asked me to email the proof of all those transactions which I did, and she hasn’t gotten back to me, I kept of following up via email she doesn’t respond. 2. Another person from Vodacom Instagram has been telling me his team is dealing with the matter, it’s been over 3 weeks now she doesn’t want to give a turnaround time, so I must wait for the unknown. Its so unfair and unprofessional. He keeps on sorry for the inconvenience, SORRY DOES NOT HELP ME, I NEED MY CASH BACK.