Do not sign up with Vodacom fibre, they are a ****

My fibre has been down since Tuesday and Vodacom just isn't willing to assist. I called today and I was told an escalation has been sent which clearly wasn't because hours later it's on 0.82 mbps. I am working from home and this is causing a huge inconvenience to me. The lady I spoke to said she'll send me an email so I can share screenshots of the speedtest, I AM STILL WAITING. This service provider clearly hates it's customers.