DO NOT SIGN UP WITH VODACOM, EVER!

Vodacom Insurance has to be one of the biggest ****s I’ve encountered.

In October 2024, my grandmother took out two contracts in her name and gifted us two brand-new iPhones. At the time of sale, we were assured that the insurance was “comprehensive” and that, should anything happen, the device would be replaced with a new phone. Funny how none of the fine print is mentioned when the sale is being made.

Fast forward to actually needing to claim after a very traumatising armed *******, and suddenly the story changes. Now we’re told that my ****** brand-new iPhone will only be replaced with a “pre-owned” device, and that we still need to pay an excess fee that is completely unreasonable. How this qualifies as “comprehensive” insurance is beyond me.

We currently have two Vodacom contracts, paying close to R2,000 per month, yet the service received during the claim process has been shocking. Calls were not returned, we were constantly passed around, and there was a complete lack of professionalism or empathy—especially considering the circumstances.

To make matters worse, we’re now being told that iPhone 13 and iPhone 14 models are only available as pre-owned, as there is supposedly no stock of new devices at all. That is not what we signed up for or paid for.

This experience has been deeply frustrating and disappointing. Being ****** is bad enough—having to fight with your insurer afterwards just adds insult to injury. I will not be upgrading or renewing any contracts with Vodacom once the term ends.

I want clear answers and a fair solution, urgently. This level of service and misleading sales practices are unacceptable.