Do not sign up for Fibre with vodacom

I app**** for a 10/10 Fibre line with Vodacom. According to them, my Fibre is activated, however, when I call their helpline the consultants confirm I don not have Fibre I have LTE. They are not helpful and they do not ever provide me with feedback. When I do a speed test it comes up as 10/2 the guys on the fibre helpline confirms this is LTE, yet their Facebook team insists Fibre is active. Vodacom I am asking you for the last time to sort out my Fiibre line