DO NOT SIGN U

continued I call nearly every day and they tell me that our case has been assigned to a Mr Klopper, who I have now come to believe does either not exist or has died. They promise he will call us with an update. From what I can gather, the support desk has no connection to the people who control the infrastructure as they have to keep referring the complaints to their "second line support" whoever that is. Apparently, they have no direct contact with the people who are in charge of the infrastructure and cannot tell us who they are. On top of this, the people at the support desk have barely any technical knowledge and unless your problem can be solved by disconnecting excess devices from your WiFi, you have a serious problem. I suggest that you DO NOT sign up for Vodacom fibre unless you really have to, as if you have any technical issues whatsoever their technical helpdesk will be playing broken telephone with you and the people who maintain the infrastructure. Unbelievably, you are better off with Telkom. I am at my wit's end, I honestly do not know what to do anymore. It has been nearly a month and last week Telkom disconnected our ADSL line in line with the request we made just before Vodacom installed our fibre service. So now we don't have the ADSL to fall back on while we wait for Vodacom to sort out their issues.