DO NOT SHOP WITH VODACOM ONLINE!!!!!

This is a follow up to a previous complaint as Vodacom is not replying on my posts or replying via email - AS EXPECTED I made an online purchase on your website for a new cellphone that needs to be authorized from Vodacom's side and it is not being done. I spoke to my bank and they have advised me that the funds have been approved and needs to be authorized by the merchant...ie VODACOM!! Can someone please contact me so that this pathetic service can be sorted out, or very simply refund my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have tried numerous times to contact your shop department via email as recommended by one of your call center agents on *** but the turn around time is non existent and very unprofessional. The person on the other end does not reply with a name as to who I am speaking to or have any email etiquette. This is clearly a department that has no proper management and no regard for customer service!!!

CONTACT ME URGENTLY OR REFUND MY MONEY SO THAT I CAN MOVE ON AND AWAY FROM THE WORSE CELLPHONE PROVIDER I HAVE EVER DEALT WITH!!!