DO NOT SHOP WITH VODACOM ONLINE

I purchased a cellphone on Vodacom's website and after making payment I did not receive any confirmation that my order has gone through but the funds had gone off of my account. I then returned to the website where it is saying that my order still needs to be completed but everything had already been done. I used Vodacom's online chat platform (Tobi) and got in contact with a person named Stephen Pennefather. I explained to him in one sentence what my problem is, he asked for my details and that was the last I heard from him. The first message I sent Stephen was at 10h59 and the last one I got back from him was at 11h03...it has now been just over an hour and I have still not heard anything from Vodacom or Stephen Pennefather.

What is the point of this online chat platform if it very clearly does not work??? My problem has still not been resolved as I am still now waiting for email confirmation from your eshop.support about my purchase.

I don't understand how a simple purchase online through your website is not working how it is supposed to. I will not purchase anything through your store ever again and will rather stick to something like Takealot that actually works!

Please send me my receipt of purchase as requested or refund the amount I have paid, simple!