1 reviews | Active since Nov 2016

16 Nov 2016, 17:39

Do not return calls when promised

<p>I have logged neumerous service requests and have not received a call back from the technical department.</p> <p>I have posted a review on hellopeter and not received a call back.</p> <p>I have requested that the manager on duty at the customer services department/Call center call me back, no call.</p> <p>I have emailed the social media customer services email address requesting someone to call me and sort out my issue, no call.</p> <p>I have requested a number that I can contact technical services directly as they aren't contacting me but was told that it is not possible.</p> <p> </p> <p>What must I do to get assistance from Vodacom?</p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/no-technical-service-1- ********** </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,