Do not return calls when promised
<p>I have logged neumerous service requests and have not received a call back from the technical department.</p> <p>I have posted a review on hellopeter and not received a call back.</p> <p>I have requested that the manager on duty at the customer services department/Call center call me back, no call.</p> <p>I have emailed the social media customer services email address requesting someone to call me and sort out my issue, no call.</p> <p>I have requested a number that I can contact technical services directly as they aren't contacting me but was told that it is not possible.</p> <p> </p> <p>What must I do to get assistance from Vodacom?</p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/no-technical-service-1- ********** </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
